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payment policy

Our method of payment is via credit card, PayPal, or Direct Deposit. We do not accept cheques, cash on pick up or eftpos on pick up.

Failure to make payments by the due date MAY result in your order being cancelled; please contact MLPK ASAP to discuss any problems/ possible late payment.

Orders over $300: Each quote is valid for 14 days from date of issue. A 20% non-refundable deposit is required to secure your booking for larger orders and wedding cakes. Deposit or full payment is due within seven days of invoice being issued; failure to pay or communicate may result in the booking being cancelled.

For larger orders where a deposit has been made, the balance of the quote is due in full no later than 3 business days before your order is required.

Orders under $300: Full payment is required prior to baking for smaller orders under $300.Our method of payment is via credit card, PayPal, or Direct Deposit. We do not accept cheques, cash on pick up or eftpos on pick up.

Failure to make payments by the due date MAY result in your order being cancelled; please contact MLPK ASAP to discuss any problems/ possible late payment.

cancellation policy

All requests for cancellation must be made in writing.

Orders over $300: Cancellations for larger orders and wedding cakes with more than 2 weeks notice prior to the agreed completion date will be refunded in full (minus non-refundable deposit). Less than 48 hours notice will be 50% refundable. Less than 24 hours notice is not refundable as your cake will already be made.

Orders under $300: Cancellations with more than 3 days notice prior to the agreed completion date will be refunded in full. Less than 48 hours notice will be 50% refundable. Less than 24 hours notice is not refundable as your cake will already be made.

design and flavour changes

Whist great care is taken to complete your order as specified - factors including but not limited to, weather and availability of supplies may result in design changes. Design changes are at MLPK's discretion and are not grounds for a refund. All cake designs are subject to artistic license and the customer acknowledges this in placing their order. Dissatisfaction with a design must be expressed at point of pick up as customers are not eligible to a refund once the cake has left the premises, except in outstanding circumstances.

Flavour changes will be accepted up to 1 week prior to your event at MLPK's discretion, and subject to availability.

Should the design change, MLPK will endeavour to accommodate your changes, however we reserve the right to amend the quote accordingly to reflect the changes required. An administration fee may also be charged.

Date changes must be submitted in writing and the new date is subject to availability.

In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.

administration fee

Please understand that we aim to provide you with a high level of service and want to ensure you have the best possible experience with us. However, excessive emailing, phone calls, extra requests for quotes or design changes may result in an administration fee being charged.

allergies

MLPK will not be held responsible for any allergies. Unless it is specified otherwise on your order, all products may contain or come into contact with wheat, nuts, soy, and other allergens. It is the clients responsibility to inform their guests of any risks. All cakes are baked in a completely vegan kitchen.

non-guarantee

MLPK cannot be held responsible for any damage to the cake or products that may be caused during transportation.

photo usage

MLPK reserve the right to use any photos we take of your creation for any media related activities such as our website, social media or advertising. Please let us know if you would not like your first name to be referenced.

By placing an order, you agree to the terms and conditions set out above.

changes to our terms and conditions

MLPK may change their terms and conditions at any time which become effective once published on our website. It is the client's responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.

 

 

 

 

 

 

 

If at any time you have any questions or concerns, please do not hesitate to contact
My Little Panda Kitchen.